Are you ready to take ownership of our Auctions and make a real impact in Poland? Are you passionate about planning and communication that resonate with our customers? Can you envision yourself shaping industrial auctioning while contributing to the growth and success of Surplex? If so, this is the opportunity for you!

We’re driven by our commitment to value, transparency, and innovation. Our goal is to deliver exceptional auction experiences to both bidders and sellers, while continuously improving how we work. Our team is collaborative and diverse, but we share key traits: we’re customer-focused, results-oriented, and unafraid to make bold decisions. We're hands-on, proactive, and always looking to make a positive impact.

What you will do:

The Auction Coordinator / Auction Support Progessional is taking care of our Auctions in Poland, in the continental region. In this role, you will manage the preauction process that resonate with our buying and selling customers. You’ll work closely with Prject Management, sales and Customer Service to ensure a smooth process. 

Key Responsibilities:

• Serve as the primary contact for sellers via phone, email, and internal platforms.
• Plan and coordinate auction events, including KYC verification, viewing days, delivery days, and the post-sale process.
• Manage auction-related documentation and ensure accuracy in lots with reserve prices, proceeds, and payment status.
• Collaborate closely with Site Managers, Project Managers, Sales, Customer Service, and Accounting.
• Provide administrative support such as data uploads, translation (German/English), travel booking, and internal coordination.
• Assist with claim management, settlement applications, and logistical tasks on delivery days.
• Identify process improvements and proactively support clients and colleagues in solving operational issues.

What you bring:

• Relevant work experience as a Merchant or Sales Assistant in combination with vocational education 
  • Native polish, good English, both spoken and written; additional European language skills are a plus.
  • Strong communication skills, both verbal and written.
  • Excellent planning and organizational abilities.
  • Experience in process optimization and use of IT systems.
  • Strategic mindset with the ability to plan ahead and anticipate trends.
  • A customer satisfaction-oriented approach with a proactive attitude.

If you don’t check every box, we still encourage you to apply. At Surplex, we value eagerness to learn and grow more than just ticking all the qualifications.

What we offer you 🥳

• Independent and varied role within an entrepreneurial and innovative organization
• Competitive salary
• 30 vacation days
• IT-Equipment
• Training opportunities
• Working in a team of professionals, where hard work is well combined with humor ✨

This is Surplex

Surplex has been one of Europe's leading industrial auction houses for over 25 years and trades in used machinery and industrial equipment worldwide. Our dedicated team of over 200 employees works both at our headquarters in Düsseldorf and in our 15 branches across Europe. Since August 2024, we have been part of TBAuctions, the leading European multi-brand platform for digital B2B auctions of used goods, employing over 1,200 people. Within this structure, we manage the continental division and bring our expertise to the international market.

At Surplex, we combine the advantages of modern online trading with traditional customer service. We guide our customers through every stage of the buying and selling process, offering customized solutions and ensuring the highest level of customer satisfaction. Become part of our team and shape the future of the used machinery trade with us!